By Monsurat Abisoye
First City Monument Bank (FCMB) has launched new features on its mobile banking application, introducing a reward points system that allows customers to earn and redeem points through transactions carried out on the platform.
The bank said the upgrade is aimed at creating more value for customers by rewarding regular usage and encouraging greater engagement within its digital banking ecosystem.
Among the new additions is a Regal Premium Lifestyle Subscription, which gives users access to exclusive travel, dining and entertainment benefits. New-to-bank customers will also enjoy three months of free transfers.
FCMB has also integrated mutual fund investment services into the mobile app, enabling customers to invest and grow their wealth directly from the platform without using multiple applications.
To enhance customer support, the bank introduced “Chat with Temi”, an intelligent in-app assistance feature designed to provide instant responses and faster resolution of customer enquiries.
Commenting on the update, FCMB’s Divisional Head of Payments and Solutions, Oladipo Alabede, said the bank remains committed to innovation and meeting customers’ changing needs. He noted that the new features are intended to deliver convenience, reward customer loyalty and empower users to manage their finances more effectively from their mobile devices.
As part of its financial inclusion efforts, FCMB has simplified the process of upgrading accounts from Tier 1 to Tier 2, allowing customers to access additional banking services without visiting a branch.
The bank has also introduced instant virtual card requests and activation, enabling customers to create and use secure digital cards immediately for online transactions.
The Divisional Head of Personal Banking, Adetunji Lamidi, said the upgrades reflect FCMB’s technology-driven strategy to build a smarter and more intuitive banking platform, adding that features such as Temi and instant virtual card activation are redefining convenience and accessibility in banking.
FCMB said the comprehensive upgrade demonstrates its commitment to innovation, customer-centric services and digital excellence, positioning its mobile app as a one-stop platform for seamless and rewarding banking experiences. Customers have been encouraged to update or download the FCMB Mobile App to access the new features and take greater control of their finances.